All our products are handmade to order in Roosendaal. Making them takes 3–5 business days. After that, your order is shipped to you via PostNL. The delivery time is calculated from the shipping day:

• With Track & Trace: 1–3 business days (Netherlands, Belgium and the rest of Europe)
• Without Track & Trace, Netherlands and Belgium: 3–5 business days
• Without Track & Trace, rest of Europe: 4–7 business days

Did you choose Track & Trace? Then you will find the tracking link in your shipping confirmation. Unfortunately, without Track & Trace, the shipment cannot be tracked, not even by us. Usually, your order simply fits through the letterbox.

Letterbox mail without Track & Trace sometimes arrives a few days later than usual. Fortunately, this almost never means that your package is lost.

Has your order not arrived 7 business days (Netherlands) or 10 business days (Belgium and the rest of Europe) after the shipping date? Then email us with your order number and check your address in your confirmation email. Then we will look for a solution together.

Sometimes we ship an order in parts, for example if a color or material is temporarily out of stock, or if the second cord from the 1+1 promotion is ready separately. The other part will then follow separately. In your shipping confirmation, you can see which items are already on their way. Do you think something is missing, such as a pacifier adapter or BIBS pacifier? Then email us with your order number, and we will check it for you immediately.

First, check your spam or junk folder. Is it not there? Then there may have been a typo in the email address. Send us a message with your name and order number (or the email address and the date of your order), and we will look it up for you.

Yes! With our Priority Service (€14.95), we make your order the very same day and ship it with Track & Trace. Email us immediately after placing your order with your order number, and we will arrange it for you.

The Teddy diaper bag is a pre-order. We are putting the finishing touches on the details and expect the new stock in early December. Have you already ordered? Then your bag will be shipped as one of the first as soon as they arrive, together with the changing mat if you chose that as well. You will automatically receive a shipping confirmation.

Email us as soon as possible at info@maymays.nl with your order number and the correct name or full address (street, house number, postal code and city). As long as your order has not yet been shipped, we will change it for you free of charge. Unfortunately, we cannot ship your order without a house number, so please check this in your confirmation email.

Add both pacifier cords to your cart, and the second cord will automatically be free. If only one cord is in your order, you will only receive one cord. Do you choose silicone letter beads? Then you pay an extra €2.95 per cord, including the free cord.

Forgot to add the second cord? Email us as soon as possible with your order number. As long as your order has not yet been shipped, we will be happy to help.

Yes, that may be correct. Silicone letter beads cost an extra €2.95 per pacifier cord (also for the free cord from the 1+1 promotion). Sometimes this surcharge is not correctly included at checkout, for example if you increased the quantity in the cart. Then we will send the missing amount afterwards via a secure payment link. Would you prefer wooden letter beads instead? Just let us know, and you won't have to pay anything extra.

• Netherlands: €2.95 without Track & Trace, €4.95 with Track & Trace
• Belgium and the rest of Europe: €2.95 without Track & Trace, €8.95 with Track & Trace

The prices include VAT and packaging. Tip: with Track & Trace you can track your package. Great if you want to give a baby gift on time!

How annoying! You do not have to pay this yourself. Send us a clear photo of the card from PostNL (or the code and postal code on it), and we will take care of the rest.

You can pay securely with iDEAL, credit card and Klarna, among others. You will see all the options at checkout.

A pacifier cord can hold a maximum of 11 letters, so a double name is also possible, as long as it stays within those 11 letters together. Because a pacifier cord may be a maximum of 22 cm long, the design may differ slightly for longer names, for example with fewer beads. We do not have special characters (such as ë or é) in wooden letter beads. Would you like them? Then choose silicone letter beads.

Our pacifier cords are handmade according to the European safety standard for pacifier cords (NEN-EN 12586). They are a maximum of 22 cm long (without clip) and the clip is ventilated and securely attached. Our silicone and wooden beads have been tested by an independent lab for harmful substances such as lead, cadmium, nickel and phthalates (REACH).

Always use the pacifier cord under adult supervision. Never let your child sleep with it and check it for wear before each use. A pacifier cord is not a toy and is not intended to be chewed on. Does your little one bite on the pacifier cord a lot? Then silicone letter beads are the safest choice.

Do you see wear, or has something come loose? Then do not use the pacifier cord anymore and email us immediately with a photo.

Oh dear, we would of course like to make it right! Report it within 48 hours of receipt via info@maymays.nl. Include your order number and send clear photos of the product and the packaging. Then we will look for a suitable solution together.

Our products are personally made with a name for your little one and are hygienic products. Therefore, unfortunately, we cannot take them back or exchange them. Did something go wrong on our end? Then we will of course solve it (see the question above).

We respond within 48 hours (on business days), and usually faster. Put your order number in your message, then we can help you immediately.